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Frequently Asked Questions

Shopping Assistance

 

Q. How can I register with Jhalmuri?

A. You need to click on 'Log In' option at the top right corner of our Website which would direct to a page asking for User name / Password / Don’t have an Account / Forgot Password. Click on "Sign Up" and update the essential details to 'Register' and you are done.

In case you are already registered, just click 'Log In' option at the top right corner of our Website and sign in with your user name and password you will be taken to the relevant page. In case you have forgotten your password, please click ‘Forgot password' on the same page and you will be able to generate a new one via the link we send to your registered email id.

Alternatively you can also get login with your Facebook and instragram login credentials.

 

Q: How do I log in using Facebook?

A:  To sign in using Facebook,

a) First login to your Facebook account.

b) Visit www.jhalmuri.com and click on SIGN IN using Facebook button.

c) Allow access to your Facebook information

You will be automatically redirected to jhalmuri.com site.

 

Q. What is the Account Dashboard?

A. It has your order history, contact details on record, address book (saved for shipping and billing both), return request and reward points. You can also change your account password from the same page. Use the edit feature to make changes as necessary.

 

Q. What is the Customer Information page?

A. For now, you can use this page to edit your Name, Email ID and Password. In case you had added more details to your profile earlier (Birthday, Gender, company name etc.), we have stored them with us for now.

 

Q. What about my past order records?

A. They have all been stored for your reference under the "Orders" tab with their last status. This will help you track your orders under progress, deliveries and cancellations/returns as easily as before.

 

Q. How can I save my wishlist?

A. You can save your wishlist. In case you like a product to add to your Wishlist, just click the Heart icon on the product image. Please do so to continue adding products to your wishlist. 

Alternately, you can always choose to 'log in' as soon as you visit us from the top right corner.

 

Q. What is the My Product Reviews section about?

A. This will have all the product reviews given by you on our website.

 

 

Getting Started

 

Q. How do I place an order?

A. You may follow the below steps to place an order:

a) Select the desired item with customization type if options available with the product ( ie. Size, color) else choose from the drop down.

b) Add the item to Shopping cart.

c) Click Proceed to checkout option.

d) Login with your account details or "Sign up" to register yourself or enter your billing details directly to proceed with order placement

e) Enter the shipping address and select a payment mode to proceed with the payment.

f) Click Place order and complete the payment

On successful order placement the Order ID will be generated and you will receive an Order Confirmation Email

 

Q. Do I have to register to shop at Jhalmuri?

A. We would love to have you with us as a registered customer to save the hassle of entering the details every time you shop with us. However, for quick order placement you may skip the registration process and place the order by going through the following steps:

a) Select the item and add it to shopping bag.

b) Click on "Proceed to checkout"

c) Enter the details in "Billing Address"

d) Select desirable mode of payment and proceed with order placement.

 

Q. From where can I login to My Account?

A. At the top right corner of our Website you will see an option to "Log In".
Click on it and you will be guided to the "Customer Login" page.

Else, you may click on http://www.jhalmuri.com/login and enter the registered email address and password to proceed with account login.

 

Q. How Do I Update My Account Information?

A. Once you log in to your account, you can select the tab "Account Dashboard" from left navigation panel, which will allow you to make changes to your account details. You may edit your profile, change the password and even add any address in case you wish to do so.

 

Q. Do you take Orders over phone?

A. We do not accept orders over phone.  If you have any difficulty placing order through our website, feel free to touch base with us through email , we’re always available at your service to resolve any concern right away.

 

Q. What is your return policy?

A. We take stringent measures to deliver Fashion Delight to our customers, in the best possible condition but there's always a possibility that:-

a)      Item(s) may get damaged during transit; or

b)      There may be a manufacturing defect which didn't get noticed during packing; or

c)       A wrong item is delivered to you by mistake.

Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues. For more information, you may refer our policy;

https://www.Jhalmuri.com/return-policy

 

Q. What is your delivery policy?

A. We have a customer friendly delivery policy so that you can utilize maximum benefits while shopping with us.

Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

No deliveries are made on Saturdays and Sundays in most cities as they follow a 5 day work culture.  Further, deliveries are generally made during normal working hours of courier companies.

Simple Pricing
Pay just US $4.99 on each item of your choice for shipping it anywhere across USA. No calculations of weight or volume to work through.

Enjoy Free Shipping Benefits:
Free shipping value changes from time to time as per the ongoing promotion, please refer to our discount & promotion section for more details.

We do not levy any additional charges on shipping out your favorite Fashion wear.
P.S: The Government in your country of residence can impose taxes or import duties applicable on entry as per local laws.

 

 

General Assistance

 

Q. What is billing address?

A. Billing address refers to the address, which is registered with your respective bank / credit card company. Payment will get through only if the billing address you have provided matches with the on record address of the bank / Credit Card Company.

 

Q. What is shipping address?

A. Shipping Address refers to the address where you wish to get your items delivered. Please note that billing and shipping address can be different. While billing address should match the on record address of the respective bank / credit card company, shipping address may vary.

Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

 

Q. Can I have your Customer Care details?

Getting in touch with us is easy. If you have any query, you may contact us through any of the below listed channel:

Write to us

You can leave us an email by clicking on http://www.jhalmuri.com/contactus and we shall get back to you positively within 24 hours.

Calls

We do not have incoming call facility at this moment. However, if you wish to talk to our representative, you may write to us and request a call back and we will ensure that our Customer Care executive gets back to you as per your preferred time and date.

Do not hesitate to touch base with us for any query. It will be our pleasure to assist you.

 

 

Know More Before You Shop

 

Q. Who are your courier partners?

A. We have partnered with the best in class logistics company FedEx for our Domestic Shipments.

 

Q. Will I get the accessories shown along with the item?

A. We would have loved to provide you the desired accessories but unfortunately the accessories shown in the images are mostly for photography purpose. You may refer the respective product description to get clarity on the same.

 

Q. I forgot my password. What should I do now?

A. Click on the "Forgot Password" link. You will be asked to enter your Registered Email ID. Click on Submit. You will receive an Email with a link to reset your password. Click on the link and reset your password.

 

Q. Do I need to type my address every time I order?

A. No. You would have to do this only for your first order. All our registered customers have the option to retrieve the saved address while placing any subsequent order.

Once you have your first order with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved address(es).

 

Q. How safe is my order during transit?

A. We use renowned courier services Fedex and they always ensure the safety of your order. All the parcels are insured and in case the parcel is lost in transit due to some unforeseen circumstances, we replace the order or refund the amount upon your request.

 

Q. Can Billing Address and Shipping Address be different?

A. Yes. Billing and Shipping address can be different. While billing address should match the on record address of the respective bank / credit card company, shipping address may vary.

 

Q. Can I add multiple shipping address for one order?

A. While we would have wished to, however, only one shipping address can be put against an order. You need to place different order(s) for different shipping address(s).

 

 

Order Status

 

Q. I have placed my order. When will I receive it?

A. Time to dispatch varies from Item to Item. You may refer to the Order Confirmation Mail where in we have mentioned the time to ship against each item(s).

Post shipment the courier takes around 3 to 5 business days to deliver the product at your doorstep.

 

Q. What is my Order Status?

A. 

1. To keep a track of your order, please follow the below steps:-

Log in with us through "LOG IN" option or click on
http://www.jhalmuri.com/login

2. Click on "My Account".

3. Go to "Orders" tab. Click on “Details" to check the status of your order.

4. You will find the expected shipping date mentioned beside your ordered item(s).

 

Q. How will I know if the order has been placed successfully?

A. We trigger an Order Confirmation mail as soon as an order is placed with us. Alternatively, you may also login to the My Account section and check the status of your order, which might take some time to get uploaded in your account.

 

Q. I have placed an order but I haven't received any Order Confirmation Email

A. An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.

Alternatively you may login to your My Account and check the status of the order placed by you.

In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

 

Q. I want to expedite my delivery. Are there any extra charges?

A. Post dispatch normally an item takes somewhere around 3 to 5 days for delivery at the Customer's doorstep. Any possibility of expedition depends on the shipping address and our Courier partner's feasibility to do the same.

In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to let you know about the possibility plus the extra charges, if any.

 

Q. My Order Status is reflecting as "Payment Pending" even after the deduction of the money. What does that mean?

A. In a very rare instance, payment status of an order may take a little longer to get reflected in our system. You can check the same again in another 15 minutes. It should get updated automatically.

In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

 

Q. Can I place an order for a Sold out item?

A. An order cannot be placed for a Sold out item. However, we do have a "Pre-order" option for our Customers in some selected items. We would certainly try our best to make that item live again and also notify you as soon as we do the needful.
Meanwhile, you can always select any other item(s) from our stunning range of Bangladeshi Fashion wear.
Additionally, leave comments on your desired sold out items, and upon popularity of any particular product we would try our best to bring the same/ similar product to our site as soon as possible.

 

Q. How can I cancel the order that says “Payment Pending”?

A. Payment pending orders are anyways treated as a cancelled order from our end. We do not process orders whose status comes as Payment pending.

In case you still wish to cancel, please follow the below steps:-

a) Log in with your registered email ID

b) Go to "My Account"

c) Select the order you wish to cancel.

d) Click on CANCEL option on the order page.

Your order status will now reflect as Cancelled.

 

Q. Can I add an item in my existing order?

A. Once the order has been placed, no further items can be added to the same order. You will have to place a new order for the additional item(s).

 

 

 Payment

 

Q. I am not able to use my credit / debit card to make the purchase. Why?

A. This may happen due to the following reasons:-

a) Incorrect details of Credit Card

b) Credit Card declined from Credit Card Company/Bank

c) Crossed Excess Credit limit available on your Credit Card

d) Credit Card Company doesn't allow Overseas transactions

e) Mismatch of Shipping & Billing address

For further assistance, please contact your respective bank.

If the problem still persists, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

 

Q. I am getting the message as "DNS server error". What do these mean?

A. This message comes when there is an issue with the Network Connectivity. Request you to check with your service provider and it should get resolved.